Terms and Conditions

1. Terms of Use

1.1 Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.theprocess-hk.com website (“our website”) operated by or services provided by The Process Limited (“us”, “we”, “our”, “The Process”).

1.2 Your access to and use of the services provided by or through The Process (wherever those services are performed) is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use our services or website. By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access our website or services.

1.3 The Client History Form and the terms set out herein constitutes the entire agreement between The Process and the client whose details are set out in the Client History Form (the “Client”). The Client agrees to inform The Process of any changes to the details recorded in his or her Client History Form. The Client must provide us information in the Client History Form that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Services.

1.4 By signing the Client History Form, Client agrees, consents and willingly (without undue influence) to all practices done on, for or by The Process and the Client further agrees and declares that he/she has been given a copy of these Terms and have had the opportunity to ask any questions he/she may have prior to signing the Client Sheet, and that he agrees to the terms herein.

1.5 The information contained on our website is not a substitute for, and is not intended to replace, independent professional advice. Clients should consider the need to obtain any appropriate professional advice relevant to their own particular circumstances.

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2. Our Services

2.1 The Process provides therapy services and other services at the request of the Client in consideration of the fees payable by the Client in or outside the premises operated by The Process. The Client agrees that all practices done on them by the Process or on behalf of The Process are done with their full consent and at their own will.

2.2 Services provided by The Process are on an ‘as is’ basis. The Client is fully aware of the modalities to be applied in the provision of Services and has been advised that the result of Services may not match the expectation of Client and results are dependent on external factors, full participation and the degree of engagement by the Client.

2.3 The Process does not provide any medical diagnosis and does not recommend discontinuance of medically prescribed treatments. Clients should not make changes in medications without medical advice. Some clients will not be able to be treated with EFT or RITMO due to brain trauma, cognitive deficits, Severe Psychiatric Conditions, if they have Substance Abuse Issues, Limited Emotional Regulation or had any Recent Traumatic Experiences. In these cases, EFT or RITMO are contraindicated. The use of EFT or RITMO is generally not advisable for patients with borderline personality disorder, dependent personality disorder, schizophrenia, or psychosis.  Clients who have suffered or may suffer from borderline personality disorder, dependent personality disorder, schizophrenia, or psychosis must consult their primary healthcare provider and obtain a doctor’s referral before seeking our Services.

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3. Disclosure

3.1 Client attests and declares that in case of mental or psychological ailment/disorder or history of such mental or psychological ailment/disorder, he/she/they has checked with their medical provider that they are fit for the Services and has made full, frank, true and accurate disclosure. If, at any time, Client is found to be in breach of his/her/their attestation and declaration herein, the Process is entitled to terminate Services forthwith; in that event, The Process shall not be liable to Client in any ways for consequences arising from or due to Client’s breach; and The Process is entitled, at its sole discretion, to forfeit all Fees paid.

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4. Fees

4.1 Fees for the Services are non-refundable and non-transferable. Any refund or transfer is subject to The Process’ sole discretion, whose decision shall be final. All cancellations by the Client must be by written notice at least 24 hours prior to scheduled Services, failing which Fees for such Services will be forfeited to the Process.

The in-person-session must be booked at least 24 hours maximum in advance.

The online session can be booked anytime.

In case of greater force, it is possible to cancel 24 hours in advance and reschedule the session once or to obtain a refund.

If you do not show up, the session will be counted as due.

On the date of payment, a package of 6 sessions valid for 6 months at a minimum of one session per month. 

After this terminated period, the package will be counted as due.

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5. Data Collection

5.1 Client agrees to provide the name and contact details of a person who, in case of emergency, may be contacted; and Client agrees that his/her/they providing personal data of such person has already obtained that person’s consent to release personal data to The Process for the purpose of contact in case of emergency.

5.2 The Process collects personal data (i.e. information that identifies Client) (“Personal Data”) from Client for the purposes of: (a) internal administration and maintenance; (b) oral and written communication with Client, (c) sharing Personal Data with third party such as a health professional upon your request, partners or contractors; professionals on a need to know basis, (d) promotion and marketing activities; and (e) disclosure pursuant to laws, rules and regulation of Hong Kong Special Administrative Region (“HKSAR”) or in compliance with a court order. Clients may seek a copy of Personal Data information from The Process or to correct Personal Data by writing to The Process by email to theprocess.hk@gmail.com.

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6. Weather

6.1 In the event of black rainstorm signal or a typhoon no.8 signal, Services will be postponed or cancelled in accordance with the laws and regulations of the Laws of the HKSAR or can be switched to online if the booking was in person at our sole discretion.

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7. Website Account

7.1 When you create an online account to purchase services or goods ("Sign up" or “Account”) with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Account or our Services.

7.2 You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

7.3 You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.

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8. Confidentiality

8.1 All information disclosed and discussed between Client and The Process are strictly confidential.

8.2 The Process may not disclose such information to any third party except (a) employees of The Process, (b) a health professional where Client give his/her/their consent, (c) any person authorized by the written consent of the Client to receive such information, or (d) in compliance with laws, regulations or court order.

8.3 The Process may also disclose such confidential information where it is ethically and/or legally required to do so to appropriate authorities in the following circumstances: (a) if Client indicates that he/she/they or another person may be a danger to himself/herself/themselves or others; (b) in the case of apparent, suspected or potential child abuse or neglect or domestic abuse; (c) if Client reports sexual abuse by a regulated health professional; (d) in compliance with court order(s) or lawful requirements under laws and regulations; and (e) if Client’s behavior or conduct is abusive, or threatens or poses to be a threat or a danger to others.

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9. Disclaimer

9.1 The purpose of Services is to help Client to improve his, her or their current circumstance(s) and The Process’ aim is to contribute to Client’s well-being and growth. Sessions of Services involve delving deep into the root of the problems and it is not uncommon for Client to feel an increase in symptoms before Client feels better.

9.2 The Client agrees to releases, remise and forever discharge The Process, its employees, director, consultants, its property owner or anyone at The Process from any obligation or liability whatsoever; and to fully indemnify The Process for all losses and damages (including legal costs) for all demands, claims proceedings made against The Process arising out of or in connection with the Services.

9.3 The Process does not warrant or represent that the information contained on our website is accurate, current or complete. Clients and users of our website should exercise their own independent skill or judgement or seek professional advice before relying on it. We do not accept any legal liability or responsibility for any injury, loss or damage incurred by the use of, or reliance on, or interpretation of, the information contained on our website.

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10. Termination of Services

10.1 The Process shall have the right to terminate the provision of Services at any time. The Client may terminate the provision of Services when at any time, however all packages/session(s) previously purchased are non-refundable.

10.2 All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

10.4 We may terminate or suspend your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

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11. Changes

11.1 The Process shall have the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide notice through our website prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

11.2 By continuing to access or use our website or Services after those revisions become effective, you agree to be bound by the revised terms.

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12. Governing Law & Dispute Resolution

12.1 The Terms are personal to the parties. The provisions of the Contracts (Rights of Third Parties) Ordinance (Cap 623) do not apply. No person who is not a party to this Agreement shall have any right under the Contracts (Rights of Third Parties) Ordinance to enforce the Terms or to enjoy the benefit of such Terms.

12.2 This Agreement is governed by the laws of the HKSAR; and the parties submit to the exclusive jurisdiction of the courts of Hong Kong Special Administrative Region.

12.3 In the event of any dispute arising out of or in connection with the Services or the Terms, the parties agree that such dispute shall be submitted in the first instance to mediation through the Hong Kong Mediation Centre or such other mediator as the party may agree and conducted in accordance with the Centre Mediation Rules in effect at the time of the mediation.

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(Last update : 23 Dec. 2024)